Proactively prevent network and workstation IT issues with our remote monitoring solution.
We know how frustrating it can be whenever a computer, a printer, or your network goes down. It prevents people from being able to complete their daily tasks, which adds to the cost of operations, and the cost of repairing the problem. With Deedoc’s remote monitoring service, you never have to worry again.
How we approach the monitoring process.
Our monitoring software is installed on all your workstations and your servers. The detection of any unnatural condition will trigger a notification be sent to our Network Operations Center (NOC). The NOC generates a ticket and notifies our technicians that investigate the issue.
Our remote login tool allows us access to any managed PC, so our knowledgeable technicians are able to virtually see what is on your employees screen when they have an issue. This tool also allows our technicians to navigate around inside the operating system and quickly fix potentially critical issues. This system significantly eliminates the frustrating communication breakdowns with trying to describe your problem. Our affordable and flat-rate Remote Monitoring service will effectively eliminate serious errors before they occur.
Eliminate potential security threats and software errors with remote maintenance.
Keeping your software and firmware up to date is crucial to keeping your workstations and servers running smoothly. New viruses, Trojan horses, and other malware are created everyday. The are designed to exploit holes in a software’s code to gain access to your system. While all major software companies do a great job in “patching” these holes, users are known to be regularly naive or careless. With our remote maintenance solution, we work with your staff to take care of all the essential maintenance that your computer systems need.
Configuration profiles are set up on all of your workstations and servers where we can catalog important information about the PCs you need managed; such as OS type, software license information, anti-virus information, internal specifications of the machines, and user information. Whenever updates become available for any of your hardware or software, it sends a notification to our NOC, allowing us to schedule updates to be delivered at a time that works best for your business. This ensures that your workstations and servers receive the necessary updates at a time that doesn’t create downtime.
For more information about how our Remote Monitoring and Maintenance tools can benefit your business, give us a call at 919-876-4000.
Software updates and support.
Always stay up-to-date on your systems and application patches with our in-house automation software that will update your system with required updates . This is vital for the security and smooth functioning of a corporate applications and software.
Patch management is the process that helps acquire, test and install multiple patches (code changes) on existing applications and software tools on a computer, enabling systems to stay updated on existing patches and determining which patches are the appropriate ones. Essentially, managing patches becomes simple and manageable.
We manage and update your devices on the dashboard from our platform.It provides key metrics on patch status, endpoints and application software. Integration is done smoothly to all applications running on your devices. All operating systems and 3rd party applications have to be kept up-to-date to protect them from vulnerabilities.
The category of the patches include: Update – Fixes a specific, non-critical problem, Definition update – Updates to a product’s internal database. For example, an update to the virus signature database. Critical Update – Fixes a specific, critical OS problem or a critical security-related bug. Security update – Fixes a version specific, security related vulnerability. Update rollup – A collection of updates, hotfixes, security updates and critical updates packaged together for easy deployment. Driver – Adds software for controlling peripherals. Feature pack – Adds new functionality distributed after an OS release. Service pack – Contains a collection of updates, hotfixes, security updates, critical updates and additional fixes. Upgrades – Updates the Windows or other OS version on the endpoint to the latest build.
Our Remote Endpoint Manager allows us to remotely support clients, access devices to fix issues and run maintenance tasks. Optimize your IT help-desk operations with remote support. The “Take Control” offers a variety of features us to resolve issues efficiently with lightling-fast remote support. The integrated Remote Control allows us to troubleshoot incidents and resolve issues in timely manner.